Frequently Asked Questions

1. I have a Hollandia 700 or Hollandia 900 series sunroof. What should I do?

If you have a sunroof that is included in this recall, please fill out our online form or call our 00800-54641978 (South Africa: +31 88 77 66 565) to register your product safety recall and locate an authorized installer who can repair your sunroof.

2. Are all sunroofs affected by this recall and should I be concerned in general?

No! Only non-factory installed sunroofs are affected. Webasto is leading a voluntary recall on two product lines of its non-factory installed sunroofs which in rare instances can separate from vehicles. We are taking ownership and are fully committed making this right with our customers.

Please call 00800-54641978 (South Africa: +31 88 77 66 565). Please check on this website to find out whether your sunroof is included in the recall.

    3. What is a non-factory installed sunroof?

    Sunroofs are installed on vehicles in one of two ways:

    1. A factory installed sunroof is installed directly by the vehicle manufacturer at the time the vehicle is built. These sunroofs are not part of this recall.
    2. A non-factory installed sunroof is installed after the vehicle has left the manufacturer's assembly plant. They are installed by a fully-trained authorized installer prior to vehicle purchase at the dealership on new or used vehicles. Or in some less common cases, vehicle owners arrange for a sunroof installation company to install one after they purchase the vehicle.

    4. What if I receive a letter identifying my vehicle has a Hollandia 700 or Hollandia 900 series sunroof that is affected by the recall but I no longer own the vehicle?

    We would appreciate it if you would please contact 00800-54641978 (South Africa: +31 88 77 66 565) to provide them with the name and address of the purchaser of your vehicle. We will reach out to the new vehicle owner based on your information. We are taking all steps to keep people safe by notifying the vehicle owners and asking them to bring their vehicle in for the fix.

    5. I'm confused my dealer told me my roof is factory installed?

    Please call 00800-54641978 (South Africa: +31 88 77 66 565) . Please check on this website to find out whether your sunroof is included in the recall.

    6. If I provide you with my vehicle year, make, and model, can you tell me whether my vehicle is affected by this recall?

    No, as this recall only affects vehicles with a non-factory installed sunroof, please check if your sunroof is included in the recall by calling 00800-54641978 (South Africa: +31 88 77 66 565) . Please check on this website to find out whether your sunroof is included in the recall.